| 1. | Building Systems Maintenance
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| i) | Monthly Repairs and Maintenance Service
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| a) | Portable and Drainage System
| | b) | Electrical Equipment in Main Switch Room
| | c) | Generator set
| | d) | Central air-conditioning System
| | e) | Fire Services System
| | f) | Common Ironmongery and Carpentry
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| 2. | Emergency attendance for recovery of building service
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| i) | Within 5 Minutes of accident (in headquarter building) and within 1/2 hour (in other building) upon receipt of call |
| ii) | If required, immediate notice to occupants |
| iii) | Presentation of incident report within 3 days of incidents |
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| 3. | Site inspection by managerial staff
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| i) | Random check with written record
| | ii) | Staff monthly meeting with written minutes
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| 4. | Site inspection by supervisory staff
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| i) | At least once every week with written log
| | ii) | If required, ad hoc inspections from time to time
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| 5. | Spot check by Head Quarter
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| i) | Random check with written record from time to time
| | ii) | Regularly Night check with record at least half-yearly
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| 6. | General enquiries & complaint
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| i) | Instant reply by duty staff
| | ii) | Follow-up, if necessary, by senior management
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| 7. | Written enquiries & complaint
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| i) | Instant verbal reply by the in-charge staff upon receipt of complaint
| | ii) | Written formal reply within 3 days
| | iii) | If cases are complicated, written interim reply within 2 weeks then followed by the formal reply upon completing the investigation
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| 8. | Financial Management
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| i) | Monthly statement to be posted up within the first three weeks of the following month
| | ii) | Submission of the management fee receipts to the Treasurer within 2 weeks
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| 9. | Fire Drill
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| i) | Once annually (Headquarter Building)
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| 10. | Customer Satisfactory Survey
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| i) | At least once bi-annually
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| 11. | Emergency Contact
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| i) | Update at least once a year
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